About Us

Customer Service

For all customer service inquiries contact Weir River Water System / Veolia 24 hours per day:

Online: WRWS / Veolia Customer Support
Email: wrcs@veolia.com

Customers can use this to:

  • Water Service / Billing Ownership Change
  • Make a bill payment
  • Check Account Balance and last payment received
  • Schedule an appointment
  • Request a copy of a bill
  • Register for Direct Debit
  • Leave a Meter Reading
  • Report any issues or emergencies

In Person Customer Service Center:

185 Lincoln St, Unit 200B, Hingham MA 02043
Phone: 877-253-6665

Monday, Wednesday, Thursday and Friday 8:00 am-4:30 pm
Tuesday 8:00 am-7:00 pm
Saturday/Sunday Closed

Mail Payments with stub to:

Weir River Water System
PO Box 876
Reading MA 01867-0407

Citizens Advisory Board

For inquiries relating to the following issues, please contact the WRWS Citizens Advisory Board at CAB@weirriverwater.com

  • Water rates
  • Water rule and regulations
  • General feedback and about the ratepayer experience

Managing Director

For the following inquiries, please contact Russell Tierney, Managing Director / Superintendent
781-804-2304, Email

  • New Water Service Applications / Construction
  • Water Main Extensions
  • Capital Improvement Projects