March 18, 2020
New Store Hours for Customers Most Vulnerable to COVID-19
Dear customers,
As you may have heard, beginning tomorrow all Stop & Shop stores will open early to service our most vulnerable customers from 6:00am – 7:30am daily. During those hours, we look forward to welcoming customers who are age 60 and over as well as customers who may have weakened immune systems and are more susceptible to COVID-19.
There has been a great deal of interest in this effort across our communities. However, in order to ensure that we provide the best experience we can for these customers, here are some guidelines and information:
These hours are to help our more vulnerable customers shop in a less crowded environment, if they prefer.
We plan to make these hours available EVERY day during this period, so it’s not necessary for everyone to come on the first day. This could result in large crowds, the very situation we are looking to prevent as it will make it more difficult for customers to practice social distancing.
While we recognize we may be experiencing product shortages in some areas, our stores receive deliveries throughout the day so our shelves will be replenished for shoppers at all hours. We are making our best efforts to have products available across high-demand categories throughout the day.
Stop & Shop has implemented added cleaning and sanitation efforts, which will continue throughout the day at all stores.
Finally, when you shop for your family, be sure to keep other families in mind. Shop responsibly and buy just what you need.
We hope you will join us in our efforts to care for the older members of our community and those who are most vulnerable at this time. We are also thankful to be able to continue to serve all members of our communities, and we appreciate your support in making this initiative a success.
Sincerely,
Gordon Reid