Weir River Water System

Weir River Water System Full Landscape

Your Water System is Changing Ownership

Effective August 1, 2020, your water system will be owned by the Town of Hingham and will be renamed the Weir River Water System.  The water system will be operated by SUEZ, a leader in operating municipal water systems, who will work under the direction of Hingham's newly hired Water Superintendent.  (See below for more information on SUEZ.).  Your water service will not be interrupted by this ownership change.  We have summarized for you below important information about this transition:

  1. Mandatory Annual Restrictions are in Place for All Water Users

    Effective Saturday, August 8, the Weir River Water System will be restricting non-essential outdoor water use as a means to better manage the system’s water supply. These restrictions are based on an evaluation of current drought conditions and a need to Read on...
  2. Notice Regarding Temporary Discoloration

    Due to current water restrictions and a higher demand in water supply throughout the recent heatwave, you may be experiencing temporary discoloration. If you are experiencing any discoloration, please note it should not not last for more than a few hours. Read on...
  3. It's Official! Hingham Owns Weir River Water System

    For the first time since 1879, after several years of study and deliberation, a historic Town Meeting vote, and 15 months of transition prep and planning, the Town of Hingham officially owns the water system serving Hingham, Hull, and North Cohasset... Read on...
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Important Contact Information (effective August 1, 2020)

Service Issues or Concerns Should you need to report any discolored water, main breaks, or have a general water quality concern, please contact SUEZ Customer Service. 1-781-740-6695
     
Customer Billing Aquarion, under the Weir River Water System name, will continue to provide customer billing (in partnership with SUEZ) for approximately six months after closing. In 2021, SUEZ will take over full customer billing operations. Water meter and billing inquiries should continue to be directed to Aquarion Customer Service at the number listed.

1-800-732-9678 or cs@aquarionwater.com

Important Transition Details

Water system operations

After a thorough and competitive procurement process that included representatives from Hingham and Hull, SUEZ was selected to operate and maintain the water system.  SUEZ is an industry leader, with more than 150 years of experience in providing safe drinking water to communities throughout the United States.  Most of the local Aquarion employees have accepted job offers with SUEZ, providing important continuity of operations and system knowledge.

Water quality

SUEZ has extensive experience in providing the highest quality water to its customers. SUEZ has procedures in place to treat, test, and maintain water quality to meet or exceed standards set forth by the MA Department of Environmental Protection (DEP).

Water restrictions

Water restrictions will remain in effect.  Watering by sprinkler or irrigation systems is allowed on customers’ assigned days before 10 a.m. and after 6 p.m.  Customer assigned watering days are as follows:

Odd addresses: Tuesdays and/or Saturdays

Even addresses and homes with no street numbers: Wednesdays and/or Sundays

Receiving and paying final Aquarion bill

In early August, you will receive one final bill from Aquarion for water usage through July 31, 2020. This bill can be paid using any of the currently available methods offered by Aquarion.

Receiving and paying Weir River Water System bills

You will receive water bills from Aquarion for the Weir River Water System for water usage commencing as of August 1, 2020.  Water rates, your billing cycle, and the format of your water bill will be unaffected.  All customers will receive a new account number, which should be referenced when paying online or by mail. You will receive more detailed information with your first Weir River Water System bill.

Water Commissioners

  • Mary Power
  • Joe Fisher
  • Bill Ramsey