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Contact Us
Customer Service
For all customer service inquiries contact Weir River Water System / Veolia 24 hours per day:
Online: Veolia Customer Support Portal
Phone: 877-253-6665
Email: wrcs@veolia.com
We encourage all customers to complete a one-time account registration using your Veolia account number. This registration will allow you to access many features including:
- Water Service / Billing Ownership Change
- Make a bill payment
- Check Account Balance and last payment received
- Schedule an appointment
- Request a copy of a bill
- Register for Direct Debit
- Leave a Meter Reading
- Report any issues or emergencies
- Sign up for Email and Phone Notifications
In Person Customer Service Center:
185 Lincoln St, Unit 200B, Hingham MA 02043
Phone: 877-253-6665
Monday, Wednesday, Thursday and Friday 8:00 am-4:30 pm
Tuesday 8:00 am-7:00 pm
Saturday/Sunday Closed
Mail Payments with stub to:
Weir River Water System
PO Box 876
Reading MA 01867-0407
Water Quality Concerns
For water quality concerns please email waterquality@weirriverwater.com
Abatements
For abatement request please follow our Abatement Procedure and email the request to abatements@weirriverwater.com.
Requests not strictly adhering to the WRWS procedure will be denied
Citizens Advisory Board
For inquiries relating to the following issues, please contact the WRWS Citizens Advisory Board at using the CAB Feedback Form.
- Water rates
- Water rule and regulations
- General feedback and about the ratepayer experience
Managing Director
For the following inquiries, please contact Russell Tierney, Managing Director / Superintendent
781-804-2304, Email
- New Water Service Applications / Construction
- Water Main Extensions
- Capital Improvement Projects